Along with a bunch of changes around our branding, members will soon start to notice that the fund will be changing the way we communicate to members too.
Early in the New Year, Phoenix Health Fund will be improving our communication methods using text messaging, email, and Online Member Services (OMS).
Communicating in these ways will help reduce the cost of expensive communication methods like post. This helps the fund to reduce overall costs to members and ensures that Phoenix Health Fund reduces our carbon footprint.
If you haven’t already done so, please contact the fund and share your mobile phone number and email address with the fund. If you hold a family or couples membership, remember to share contact information for both adults on the membership so the fund has clear communication channels with each adult on the policy.
OMS is also an important part of this new way of communicating. As a member, OMS is a great tool to access your membership 24/7. If you haven’t already registered for OMS, register now by clicking here.