Why choose Phoenix Health?
Phoenix Health is a not-for-profit, member-owned fund, which means we focus on value for members, not profits for shareholders. We reinvest back into better benefits, personalised service and programs that support your health and wellbeing.
Can anyone join Phoenix Health?
Yes. While we started as a workplace fund, Phoenix Health is now open to all Australians, no matter where you live or work.
What is the difference between Hospital and Extras cover?
Hospital cover helps with the cost of treatment when you are admitted to hospital as a private patient. Extras cover helps with everyday services outside of hospital, like dental, optical and physio. You can take Hospital only, Extras only or combine them.
Will I have to re-serve waiting periods if I switch?
If you switch to Phoenix Health on an equivalent or lower level of cover and you have already served your waiting periods with your current fund, you generally will not need to re-serve them for those benefits. Waiting periods may apply if you are upgrading your cover or adding new services.
Does my cover include ambulance?
Yes. All Phoenix Health policies provide Ambulance cover.
- Phoenix Health Hospital Cover: provides unlimited benefits for all medically necessary emergency and non-emergency ambulance treatment and transport across Australia – road, sea and air.
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Extras Only Cover: Some Extras only covers provide partial cover for Ambulance. If you have Extras only cover, check your individual product information statement for benefits available to you, as some covers have limited benefits available.
Are my children covered?
If your children are listed on your family or single parent policy, they are covered up to the age limits set out in your policy. You may also be able to extend cover for older dependants who are studying or not yet working full time.
How do I claim on Extras?
You can claim on the spot with your Phoenix Health membership card at most providers, submit a claim through the Phoenix Health app or online member services, or post a claim form to us.
How often should I review my cover?
It is a good idea to review your cover whenever your life changes, such as moving out of home, starting a family or nearing retirement, and at least once a year to make sure your cover and budget still line up.