Keeping your premiums up to date is easy, with a range of payment options and frequencies available to suit you.
Pay by Direct Debit
Direct Debit is an easy way to keep your premiums up to date automatically. You can pay from your nominated bank account or eligible Visa or Mastercard.
Pay through Online Member Services
You can also make a payment or manage your payment details through Online Member Services (OMS).
Choose a payment frequency that works for you:
- Weekly
- Fortnightly
- Monthly
- Quarterly
- Yearly
If you’d like to change how often you pay your premiums, get in touch with the Phoenix Health team and we can help.
Yes. If you prefer to receive a statement rather than pay your premiums by Direct Debit, we can send you a quarterly statement outlining the amount due and your payment options.
Your statement will include details of the ways you can make your payment, including BPAY and payment over the phone.
It’s important to keep your premiums up to date so you can maintain continuous cover and access your benefits.
If your premiums become overdue and you haven’t made a prior arrangement with us, your membership may lapse. While your membership is lapsed, benefits won’t be payable and waiting periods may need to be served again.
If you’re having trouble keeping your premiums up to date, get in touch with the Phoenix Health team on 1800 028 817 to discuss your options. If you’re experiencing genuine financial hardship, you may also be eligible to temporarily suspend your membership.