Managing your health insurance membership and making a claim should be quick and easy, so you can get back to doing life. With the Phoenix Health App, you can manage your membership and access your benefits when and where it suits you.
Features
- Log in using Face ID, so there’s no need to keep your membership number handy
- Claim benefits using your digital membership card
- Submit Fast Claims and Photo Claims, and view your previously submitted claims
- View your Extras limits and see what’s available to claim for everyone on your membership
- Get an estimate of the benefit you could receive for an Extras treatment or service
- View and update contact details, including mobile number, email, home and postal addresses, for anyone on your membership
- View your current cover, premium and next payment date
Use your digital membership card to claim on the spot
You can access your digital membership card through the Phoenix Health App and use it wherever HICAPS claiming is available.
- Download the Phoenix Health App to your smartphone from the App Store for iOS or Google Play for Android
- Log in to the app and head to My Card
- Present your digital membership card to be scanned and claim on the spot wherever HICAPS claiming is available
As well as viewing your Extras claiming history in the Phoenix Health App, you can submit Extras claims using Fast Claims or Photo Claims.
Fast Claims
Enter a few details about your Extras claim and, once processed, you can receive your benefit into your nominated account by the following business day.
To submit a Fast Claim, you’ll need:
- the provider number of your practitioner
- the date you received treatment
- your details
- the item number(s) for the treatment you received, including the tooth number if applicable for a dental claim
- the fee charged for each item number
Fast Claims are available for a wide range of Extras services. If the service you want to claim isn’t available as a Fast Claim, you can still submit your claim through the app using Photo Claims.
Photo Claims
To submit a Photo Claim, simply take or upload a photo of the itemised invoice you received for your treatment.
To help us process your claim as quickly as possible, make sure your invoice includes the same information required for a Fast Claim.
We’re all about making managing your day-to-day health easier. With the Phoenix Health App, you can view your Extras limits and see what you still have available to claim across your included Extras services for everyone on your membership.
Not sure how much you’ll get back for a service or treatment? You can also get a quick benefit quote before you claim, so you’ll never have to swipe and hope again!
View your policy details, everyone covered on your membership and contact details including email, phone number and address through the Phoenix Health App.
You can also submit changes to your contact details through the app, and we’ll update your membership within 2 business days.
If you need to change your level of cover or excess, or add or remove someone from your membership, you can do this through Online Member Services (OMS).
Download the Phoenix Health App to your smartphone and manage your membership wherever you are.
Once you’ve downloaded the Phoenix Health App, log in using your Phoenix Health membership number and Online Member Services (OMS) password and you’re ready to go.
Can’t remember your OMS password? Log in to Online Member Services to reset your password.
We’re here to help! Email us at [email protected] or give us a call on 1800 028 817.