Phoenix Health…..Health Insurance that cares!

Happy members make us happy!
As a member owned and operated health fund, we really care about our members; and their confidence in us is our priority. There are so many reasons to LOVE Phoenix… here are just a few…

We’ve been around for over 65 years, and whilst a lot has changed in that time, the one thing that has remained the same is our focus on protecting our members.
Operating as a not-for-profit health insurer, we invest back to our members not shareholders. Owned by members – run by members – for the benefit of our members.
Our Members are at the forefront of everything we do, that’s why we’re proud to say that for the last 7 years running, we have received over 97% satisfaction rating in our member survey – meaning over 97% of our members are happy with the products and services we offer them.
We believe engaging with our members is equally important that’s why we listen when you talk we listen.
We value our members, that’s why we provide you with opportunities to save money and be rewarded by supporting local communities through our charity programs.
Our Staff take great pride in personalised service – call us and you’ll speak directly to a friendly team member – and they will be more than happy to assist you.
Plus, we also offer 24/7 on-line access to your membership including quick and easy claiming via our app.
Accidents happen, that’s why we cover Full Emergency and Non-Emergency Ambulance* transport in any situation where it’s medically necessary Australia-wide, so you have peace of mind and are ready to expect the unexpected!

*First Start Extras provides one emergency ambulance service per person per calendar year
We know that once you find a provider you love, it’s pretty special We also believe you should get generous benefits no matter who you see, that’s why we don’t lock you into preferred providers. With Phoenix you not only get generous benefits, but you choose who treats you! Love your provider.
Keep smiling all year round with Gap Free Dental on selected services.
With access to over 550 private hospitals and 36,000 Access Gap Doctors, your choice of provider and ambulance cover – we’ve got you covered Australia-wide, so you’re never left wondering!

Source: 2018 Member Satisfaction Survey