Liz Owens

• Leadership
  
• Employee Engagement
  
• Stakeholder Management
  
• Coaching and Development
  
• Change Management
  
• Knowledge Management
  
• Process Improvement
  
• Dispute Management
  
• Performance Management

Bachelor of Social Science – University of Newcastle

In her role as Head of Service & Operations, Liz has led a series of practical, high-impact projects to strengthen both member experience and internal operations. This includes delivering a new phone system end-to-end; from scoping and vendor selection through to staff training and rollou, improving reliability, reporting and responsiveness. She also introduced a new employee benefits program to support staff wellbeing and retention, and championed the culture work that led to four consecutive years of Great Place to Work certification and a place on the Best Places to Work (micro) list. Throughout this period, Liz’s team has maintained a 96% member satisfaction score and a 4.9 rating on ProductReview, reflecting their commitment to personal, helpful and reliable service.

I believe great service starts with real conversations and genuine care. I invest time and effort in creating a workplace where people feel supported, valued and encouraged to grow. I am committed to helping team members develop their strengths and achieve their best, and I’m always looking for ways to learn, improve and make things simpler for both staff and members. At the heart of my work is a commitment to personal, meaningful interactions and building a team culture people are proud to be part of.