Phoenix Health Travel Insurance
Save on travel insurance as a Phoenix Health member with PassportCard
Save 20%^ as a Phoenix Health member
Phoenix Health is excited to offer PassportCard, 2025’s most awarded travel insurance.
They are Australia’s only travel insurance with instant payouts for common claims using the PassportCard.
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Claiming
Travel insurance policies (issued on or before 21 Feb 2026)
If your Phoenix Health Fund Travel Insurance policy issue date is on or before 21 February 2026 and was issued and managed by Allianz Global Assistance, you can make a claim online or call 1800 622 966. Case managers are here to help 24/7. Ready to get in touch? Keep these details handy:
Make a claim, please call us on 1800 622 966 Access your Phoenix Health Travel Insurance PDS. |
Claiming
Travel insurance policies (issued after 21 Feb 2026)
If your Phoenix Health Fund Travel Insurance policy issue date is after 21 February 2026 and was issued and managed by PassportCard, you can make a claim on Your Policy in a number of ways: If you are currently travelling:
If you have returned home:
PassportCard may need original documents and receipts to support your claim, so make sure to keep them safe. Access your PassportCard Travel Insurance PDS. |
How does PassportCard work?
When you take the PassportCard on your trip, you can get instant payouts on approved claims, so you are not out of pocket.
Medical issue overseas
Need a doctor? In pain and not sure what to do? PassportCard’s 24/7 Global Assistance team can direct you to the nearest pharmacy, hospital or doctor and load the PassportCard with funds to cover your medical costs.
Delayed luggage
When your luggage isn’t where you are, it’s hard to begin your holiday. The team can add up to $250 to the PassportCard to buy emergency essentials.
Stolen cash
No cash, no holiday! PassportCard can put up to $500 on the card to help you until you work out details with your bank.
Call the PassportCard team or message via WhatsApp any time for a quick solution. If your claim is approved, funds are instantly transferred to the PassportCard.
Get Your Free Travel Insurance Quote
Use your Phoenix Health Online Member Service (OMS) details to login and assess your Phoenix Health member discount.
What else does PassportCard provide cover for?
PassportCard travel insurance can also come in handy in a range of other scenarios that could happen while you’re away. Here are some of the other things PassportCard travel insurance can provide protection for:
Cancellation & Delays
Cover if you cancel unexpectedly or face accommodation costs from a delay.
Lost Luggage
Cash to cover costs if your bags are lost while travelling.
Medical Emergencies
If you need immediate treatment while you're travelling.>
Leisure Activities
Cover for more than 60 activities from snorkelling to safari.Cover Types
Whether you plan to travel within Australia or around the world, PassportCard has a policy to suit.
Travelling within Australia
Domestic Comprehensive Cover is for travel within Australia that protects disruptions to Your Journey, as well as cancellation before You depart for unforeseen claimable circumstances outside of Your control, for example an unexpected Natural Disaster which may impact Your travel plans.
Travelling Overseas
International Comprehensive Cover is for travel outside of Australia that includes cover for Overseas Medical Expenses cover and cancellation before You depart for unforeseen claimable circumstances outside of Your control.
Optional Covers
PassportCard offer cover for a range of additional benefits that can be added to their International Comprehensive or Domestic Comprehensive cover such as snow sports, cruising cover and even concerts and other events.Got more questions Visit our FAQs page to learn more
Contact PassportCard
Within Australia
If you have not yet departed for your trip, or you have already returned home, you can contact PassportCard on 1300 123 413 for any questions about Your Policy or making a claim.
When you're travelling
If you need to get in touch with PassportCard while you're on your trip, call the 24/7 Global Assistance Team on our global toll-free number +61 1800 490 478 or via WhatsApp.
Online
The PassportCard website, passportcard.com.au also contains details about all the other ways they can be contacted.
We act as a referrer for PassportCard Australia Pty Ltd (ABN 76 621 476 220) (AFSL 551 057). In making this referral, we do not advise on PassportCard’s products and services.
^All benefits and covers are subject to the terms, conditions, limitations, and exclusions listed in the Combined Financial Services Guide and Product Disclosure Statement and on other policy documentation, including the schedule. This policy does not provide any cover for pilots flying themselves - policy specifically states travel must be as a passenger on a commercial airline and excludes piloting of your own aircraft. Please refer to the PDS for full terms and conditions.
For more information about the policy
Combined PDS/FSG
Target market determination (TMD) – International Travel
Target market determination (TMD) – Domestic Travel
The PassportCard Terms & Conditions
PassportCard Australia Pty Ltd (PassportCard) ABN 76 621 476 220 (AFSL 551 057) is an Underwriting Agency acting under Binder from Guild Insurance Limited (Guild) ABN 55 004 538 863 (AFSL 233 791). Any advice provided by PassportCard in relation to PassportCard products and the PassportCard is general advice only. Please consider the Combined Financial Services Guide & Product Disclosure Statement and the PassportCard Terms and Conditions (available at www.passportcard.com.au) before deciding whether they are suitable for you.