What Our Members Say

Listening to Our Members

Every interaction shapes a member’s experience, whether it’s making a claim, contacting our team or using your cover. Hearing directly from our members helps us understand what we’re doing well and where we can improve.

This page brings together member feedback from satisfaction surveys, independent reviews and member stories to provide a broader picture of the Phoenix Health experience.

How Members Rate Their Experience

Each year we ask members to share feedback about their experience with Phoenix Health in our annual Member Satisfaction Survey conducted by Ipsos. Their responses help us understand how well we’re meeting member expectations and identify opportunities to improve the services we provide.

Member Experience Over Time

While a single year’s results provide a snapshot, tracking member feedback over time helps show how consistently we’re delivering the experience our members expect. These scores are drawn from our annual Ipsos Member Satisfaction Survey.

Overall Satisfaction

Overall Satisfaction has remained consistently strong over the past three years, reflecting members’ overall experience with Phoenix Health across every stage of their membership.

Would Recommend Phoenix Health to a Friend or Family Member

The likelihood of members recommending Phoenix Health has remained strong, with a score of 91% in FY26. While the score has eased slightly over the past three years, it continues to indicate a high level of member advocacy.

Quality of Service

Members continue to rate the quality of service they receive highly, with a score of 92% in FY26. The results have remained consistently strong over the three-year period.

Claims Experience

Claims Experience continues to be one of Phoenix Health’s strongest performing measures, with a score of 95% in FY26. Consistently high results over the past three years reflect the importance of providing a simple and reliable claims experience.

Latest Member Reviews

See what members have recently shared about their experience with Phoenix Health through independent reviews on ProductReview.com.au.

Member Stories

Choosing a health fund is a personal decision, shaped by different needs, priorities and life stages. Hear from three Phoenix Health members about what led them to join and what mattered most when choosing their cover.