Need assistance before, during or after a hospital admission?
Our Health Support Programs are designed to give eligible members extra support when they need it, helping you prepare for your hospital admission, manage your health and support your recovery.
From hospital and recovery support to mental health, chronic conditions, pregnancy and early parenting, and joint and mobility support, our programs are delivered by health professionals, often in conjunction with your treating doctors.
Explore our Health Support Programs to learn more about the support available and eligibility requirements, or give us a call on 1800 028 817 and we can help check which programs may be available to you.
The bills for your hospital accommodation and theatre fees will be sent directly to Phoenix Health, so you generally won’t see these. If you receive any other medical bills relating to your admission, you should take these to Medicare first.
If you’re unsure about a bill or invoice you’ve received, just give us a call and we’ll be happy to help.
Taking a little extra care of your health right after you’ve had surgery is so important, and while you can’t claim for out-patient specialist visits, there are other ways your health insurance has your back.
Have Extras Cover?
If you hold Phoenix Health Extras Cover, you may be able to claim a benefit towards allied health services that can help with your recovery, like physiotherapy, remedial massage, occupational therapy and chiropractic, as well as Aids to Recovery for items like toilet seat raisers, pregnancy recovery pants, wigs after cancer treatment and bras after a mastectomy. You should refer to your Product Information Sheet for your level of cover or get in touch with a Phoenix Health team member to check your eligibility and find out how to claim.
Our Health Support Programs are designed to help you through your hospital experience and recovery. We want you to feel confident and supported, so you can get back to enjoying life sooner. Explore our Health Support Programs to learn more about the support available.
Discharge medications
When you leave hospital after your procedure, you’ll often be given discharge medications to continue your treatment at home. There is no benefit payable on discharge medication under your hospital cover, so you won’t be able to claim these costs as part of your hospital admission.
If you hold Extras cover, you may be able to claim a portion of the cost of your discharge medications. We can check this for you – just give us a call.
Post-op doctor appointments
Once you’ve left hospital, it’s important to know that any follow-up appointments you may have with your specialists are considered an out-patient service and are not claimable through your private health insurance. You may be able to claim a portion of the cost of these appointments through Medicare.
