How do I access my membership?

Kate Davies
Written by Kate Davies
Kate Davies
Written by Kate Davies Communications & Marketing Manager

Kate has more than 15 years of experience in private health insurance, spanning marketing, compliance, sales and member services. She specialises in creating clear, accessible content that helps members understand and get the most from their health cover. As Communications and Marketing Manager at Phoenix Health, Kate plays a central role in shaping the organisation’s voice and ensuring consistent, high-quality communication across every channel.

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Published: June 11, 2026
Last checked: June 11, 2026

Managing your health insurance should be simple. Whether you’re checking your Extras limits, making a claim or updating your contact details, Phoenix Health gives you two convenient ways to access your membership: the Phoenix Health App and Online Member Services (OMS).

Both options allow you to manage your membership anywhere, anytime, making staying on top of your health cover easy!

What is the Phoenix Health App?

The Phoenix Health App puts your membership information in your pocket, allowing you to access important details directly from your smartphone.

Once you’ve downloaded the app, simply log in using your membership number, OMS password and coming soon, Multifactor Authentication.

Through the app, you can:

  • View your current cover, premium and next payment date
  • Check your Extras limits and available benefits
  • Submit Fast Claims and Photo Claims
  • View previously submitted claims
  • Use your digital membership card when claiming through HICAPS
  • Update your contact details
  • Get a quote on how much you’ll receive back for eligible Extras services

Member Tip: The Phoenix Health App is the fastest way to submit many Extras claims and track your remaining benefits while you’re on the go.

Learn more on the Phoenix Health App page.

What is Online Member Services (OMS)?

Online Member Services (OMS) is Phoenix Health’s secure online member portal. It gives you access to a range of membership management tools through your web browser. OMS is particularly useful when you need to make changes to your policy or review detailed membership information.

Using OMS, you can:

  • View your policy details and membership information
  • Review claims history
  • Update personal and contact information
  • Access membership documents and correspondence
  • Manage payment details
  • Request changes to your membership

You can access OMS here.

Do I Need Separate Logins for the App and OMS?

No. The Phoenix Health App and OMS use the same login credentials. When logging into the app, you’ll use your Phoenix Health membership number and your OMS password. This means you only need to remember one set of login details across both platforms.

If you’ve forgotten your password, you can reset it through the OMS login page.

When Should I Use the App and When Should I Use OMS?

The Phoenix Health App is ideal for:

  • Submitting claims quickly
  • Checking Extras limits
  • Viewing your digital membership card
  • Managing your membership while you’re away from home

OMS is ideal for:

  • Reviewing detailed membership information
  • Updating account details
  • Managing payment information
  • Requesting changes to your cover
  • Accessing membership documents

Many members find it helpful to use both. The app is ideal for everyday tasks, while OMS provides additional functionality when you need to manage your cover in more detail.

Need Help Accessing Your Membership?

If you’re having trouble logging in, resetting your password or accessing your membership information, get in touch with the Phoenix Health team on 1800 028 817 or email [email protected] – we’re here to help.

Whether you prefer using the Phoenix Health App or Online Member Services, accessing your membership has never been easier.