Managing your health insurance membership and making a claim should be quick and easy so you can get back to doing life! With this in mind, we’ve updated our mobile app with enhanced features to help put your benefits back in your pocket even faster.
Features
- Login using Face ID so there’s no need to keep your membership number handy
- Claim benefits using our digital membership card
- Submit Fast and Photo Claims, along with viewing your previously submitted claims
- View your Extras limits and what you’ve got available to claim for everyone on your membership
- Get an estimate of what benefits you’ll get back on an Extras treatment or service
- View and update contact details including mobile number, email, home and postal addresses for anyone on your membership
- View your current cover, premium and next payment date
Digital membership cards are here! From the 1st of April 2025. Here’s how you can scan to claim:
- Download the Phoenix Health App on to your smart phone from the App Store for iOS or Google Play for Android
- Log in to the App and head to My Card
- Scan your QR code to claim on the spot wherever HICAPS claiming is available
In addition to being able to view your Extras claiming history, there’s more ways now to submit a claim so you can get your benefits faster.
Fast Claims
By entering a few details about your Extras claim, you can receive your benefits into your nominated account by the following business day! To submit a Fast Claim you will need:
- The Provider Number of your practitioner
- The date you received treatment
- Your details
- The item number(s) for the treatment you received (and tooth number if applicable for a dental claim)
- the fee charged per item number
Fast Claims is now available for a wide range of Extras services, however if the service you wish to submit a claim for isn’t listed, you can still submit a mobile app claim by taking a photo of your itemised receipt!
Photo Claims
To submit a Photo Claim take or upload a photo of the itemised invoice you received for your treatment. So that we can process your claim as quickly as possible please make sure your invoice includes the same information as needed for a Fast Claim.
We’re all about making managing your day-to-day health easier and the Phoenix Health App will now show you your Extras limits and what you still have available to claim for all included Extras services for everyone on your membership. If you’re not sure how much you’ll get back for a service or treatment, you can also get a quick benefit quote so you’ll never have to swipe and hope again!
View your Policy details and persons covered on your membership and your contact details including email, phone number and address for everyone on your membership! When you submit a change of details through the app we’ll get your membership updated within 2 business days so while it might be something you need to do often, we’re all about making it easier when you do. If you’re looking to change your level of cover, excess or add or remove someone from your membership you can do this through our Online Member Services (OMS)
Download the Phoenix Health App on to your smart phone from the App Store for iOS or Google Play for Android.
Once you’ve downloaded the Phoenix Health app, login using your Phoenix Health membership number and OMS (Online Member Service) password and you’re ready to go. Can’t remember your OMS password? Click here to go to OMS and reset your password.
We’re here to help! Reach out via email at [email protected] or give us a buzz on 1800 028 817