We’re Committed to You and Protecting Your Privacy

At Phoenix Health, we take your privacy and the security of your personal information extremely seriously and we are committed to protecting you.

There are a number of measures we, as your Private Health Insurer, take to protect your privacy:

Phoenix Health Privacy Policy

Our Privacy Policy outlines what personal data we collect, why we collect it, how the data is used and shared, how you as our member can access or correct your information, how to contact us and how to lodge a dispute with us.

View the Phoenix Health Privacy Policy

The Privacy Act 1988 and the Australian Privacy Principles

Phoenix Health, and all Australian Private Health Insurers are legally required to comply with the Privacy Act 1988 and Australian Privacy Principles. These legislative rules cover the collection of only necessary personal information, that your information is only used for the purposes stated, keeping your data accurate, up to date and secure and how to give you access to your own information upon request.

Private Health Insurance Code of Conduct

We are a signatory to the Private Health Insurance Code of Conduct – a voluntary and self-regulated code, designed to ensure that the service we provide you and information we give you is accurate, clear and easy to understand.

The Code exists to improve communication between health funds and consumers – by ensuring that staff are appropriately to provide clear and complete information about products and services to ensure that consumers can make informed decisions about their health insurance.

Learn more about the Private Health Insurance Code of Conduct here

Identity Verification

To ensure that we are protecting your personal information and your Phoenix Health membership, there are times that we will need to confirm your identity. We do identity checks to help prevent fraud and to help identify any unusual or suspicious activity that could pose a risk to you, to us, or to others.

When you join Phoenix Health

When you first become a member, as part of the application process we may need to confirm your identity using the Australian Government’s Document Verification Service (DVS). We use this service to match the details you’ve provided to Phoenix Health with official records held by the Government.
For all the details about how your personal information is handled for identity verification, including through the DVS, read the Phoenix Health Privacy Policy and idmatch.gov.au/resources/privacy-statement-identity-verification-services.

When you contact Phoenix Health about your membership

Each time you contact our team with an enquiry about your membership, we’ll need to confirm your identity before we can open your membership and answer your questions. Checking some of your personal information will not only provide us with the details we need before we can assist you but also helps to make sure that the details we have for you are correct and up to date.

Data Security Measures

Including the encryption of data during transfer and storage and the use of firewalls and secure servers and the Private Health Insurance Code of Conduct including staff training on privacy and data handling, and assuring that restricted access is applied to personal information so only authorised staff are able to access it.

Phoenix Health Dispute Resolution Policy

Our Dispute Resolution Policy explains how we handle matters that are brought to our attention, what information we require to address a complaint and our commitment to resolving issues fairly and in good faith.

Learn more about the Phoenix Health Dispute Resolution Policy

A scam is a dishonest fraudulent scheme designed to trick people into giving them something of value – like money or personal information.

Phishing

Fake messages or websites designed to look real, to get you to act on their request so they can steal login credentials or personal info

Investment scams

Promises of high returns with little risk, often involving fake companies or Ponzi schemes.

Romance scams

Scammers pretend to be romantically interested in someone to gain their trust and eventually their money.

Lottery/prize scams

Telling someone they’ve won something they never entered to trick them into paying fees or sharing personal info.

Tech support scams

Pretending to be from a tech company to access your computer or get payment.

Spotting a scam often comes down to recognising the red flags. Here’s some questions to ask yourself to help you identify one:

Is it too good to be true?

Huge rewards, easy money, guaranteed returns, NO RISKS are just some of the promises that scammers make to try and lure you in… if it sounds too good to be true, it probably is – trust your instincts!

Are you feeling pressured?

Act quick! Limited-time offer! Urgent action required! Don’t tell anyone!

Scammers create a false sense of urgency to stop you from thinking clearly and trick you into acting immediately.

Are you being asked to provide your personal information?

Scammers will ask you for a password, bank details, or one-time codes – legitimate companies never ask for this via email, text, or phone. Never share personal info unless you’re 100% sure who you’re dealing with.

Does the business look legitimate?

Search the business’ website or social media. Often scammers have no physical address, phone number, or professional email available and their website and social medias look low quality and sometimes recently created.

Does the communication look suspicious?

Some of the biggest tell-tale signs of a scam is poor spelling or grammar, generic greetings like “Dear user” instead of your name and email addresses that don’t match the company’s domain.